REGULATIONS FOR THE PROVISION OF ELECTRONIC SERVICES WITHIN THE SYNKRO ONLINE STORE

§ 1. Definitions.


The terms used in the Regulations mean:

  1. Customer - Consumer or Entrepreneur who places an Order within the Store;
  2. Consumer - in accordance with art. 221 of the Civil Code means a natural person who performs a legal transaction with an entrepreneur not directly related to his business or professional activity;
  3. Entrepreneur - in accordance with art. 431 of the Civil Code is a natural person, legal person and organizational unit without legal personality, but which the law grants legal capacity, conducting business or professional activity on its own behalf.
  4. Seller's point of sale - point located at the following address: Obywatelska Street no. 108, Łódź (94-104) Poland.
  5. Regulations - these Regulations for the provision of electronic services as part of the SYNKRO online store;
  6. Online Store (Store) - a website available at http://synkro.pl/, through which the Customer may, in particular, place Orders;
  7. Seller – SYNKRO PRZEMYSŁAW BOROWCZYŃSKI, PAWEŁ KALINOWSKI GENERAL PARTNERSHIP WITH REGISTERED OFFICE IN ŁÓDŹ (94-104) at Obywatelska 108, entered into the register of entrepreneurs of the National Court Register under KRS number 0000494120, registration court: District Court for Łódź - Śródmieście in Łódź, XX Commercial Division of the National Court Register, NIP number 7272791338 and REGON number 101723074
  8. Goods (Goods) - products offered in the Online Store;
  9. Sales contract (Agreement) - a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer, concluded using the Store;
  10. Service provision agreement - an agreement concluded between the Seller and the User regarding the use of services provided via the Online Store;
  11. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended);
  12. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended);
  13. User - a natural or legal person or an organizational unit without legal personality, which the law grants legal capacity, using the Store in any way, including visiting the generally accessible Store websites;
  14. Order - Customer's declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.

§ 2. General provisions.

  1. These Regulations define the rules for using the Online Store.
  2. These Regulations are the regulations referred to in Art. 8 of the Act on the provision of electronic services.
  3. These Regulations constitute the fulfillment by the Seller of the obligation referred to in art. 12 of the Act on consumer rights.
  4. The online store is run by the Seller.
  5. These Regulations define in particular:
    • the types and scope of services provided electronically via the Store;
    • conditions for the provision of electronic services,
    • rules for registering and using an account as part of the Online Store;
    • the terms and conditions for submitting Orders via the Online Store;
    • rules for concluding and terminating Sales Agreements with the use of services provided as part of the Online Store; complaint rules;


6. Using the Online Store is possible provided that the ICT system used by the User meets the following minimum technical requirements:

    • Edge,
    • Internet Explorer
    • Mozilla Firefox,
    • Google Chrome,
    • Safari.


7. In order to use the services provided electronically by the Online Store, the User should obtain access to a computer station or terminal device with Internet access.

8. Based on the Store, the following services are provided electronically:

    • browsing the Goods presented in the Store;
    • searching for Goods available in the Store;
    • setting up an account - registration;
    • logging in to an already established account;
    • the ability to purchase Goods available in the Store;
    • the possibility of submitting an inquiry via the contact form;


9. Users can access these Regulations at any time via the link on the Store's home page, download it and print it out.
10. It is forbidden to provide illegal content.


§ 3. Registration and terms of placing an Order.

  1. The customers entitled to place Orders for Goods are:
    • having the status of a registered user of the Store,
    • not having the status of a registered user of the Store - making purchases without registering and logging in.
  2. The status of a registered user of the Store is obtained after the following steps:
    • correctly completing the registration form on the Store's website (in particular, providing the personal data required in the form and establishing the login and password by the Customer),
    • activating the account by entering the link sent to the Customer's e-mail address.
  3. Registration activities are performed once. With each subsequent Order, the Customer uses the login and password previously set on the Store's website. After using the login and password set by the Customer, he has the option to update the data provided during registration. Login and password are confidential.
  4. The customer with the status of a registered user of the Store places an order after logging in to the Store by adding the Goods presented in the Store to the basket, then confirming the order for the Goods by selecting the button - "I place an order with the obligation to pay".
  5. A customer who does not have the status of a registered user of the Store places an Order by adding the Goods presented in the Online Store to the basket, then confirming the order for the Goods by selecting the button - "I am placing an order with the obligation to pay" and providing the data necessary to complete the Order in accordance with the procedure on the website Store.


§ 4. Conclusion of the Sales Agreement and execution of Orders.

  1. Information about the Goods provided in the Store, in particular their descriptions and prices, constitute an invitation to conclude an Agreement within the meaning of art. 71 of the Civil Code.
  2. In order to conclude a Sales Agreement via the Online Store, go to the website http://synkro.pl/ , select the Goods, taking further technical steps based on the messages displayed to the Customer and information available on the website.
  3. The selection of the Goods ordered by the Customer is made by adding to the basket.
  4. When placing the Order - until the moment of pressing the button "I am ordering with the obligation to pay" or another equivalent informing about the obligation to pay - the Customer can modify the entered data and the selected Goods. To do this, follow the messages displayed to the Customer and the information available on the website.
  5. After the Customer using the Online Store provides all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will contain information on:
    • subject of the Order,
    • the unit price and the total price of the ordered Goods, including delivery costs and additional costs (if any),
    • selected payment method,
    • selected delivery method,
    • delivery time,
  6. In order to send the Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the "Order with payment obligation" or other equivalent button.
  7. Sending the Order by the Customer is a declaration of will to conclude a Sales Agreement with the Seller, in accordance with the Regulations.
  8. After placing the Order, the Customer receives an e-mail entitled "Order Confirmation (...)", containing the final confirmation of all essential elements of the Order.
  9. The contract is considered concluded at the moment the Customer receives the e-mail referred to above.
  10. The sales contract is concluded in English, with the content in accordance with the Regulations.
  11. Customers can access these Regulations at any time via the link found on the home page of the website, download it and print it out.
  12. Consolidation, security and sharing of the Order data and the Regulations takes place via e-mail.
  13. Placing Orders in the Store is possible 24 hours a day, all days of the year.

§ 5. Payment rules.

  1. The prices of the Goods are given in EUR or USD and include all components, including VAT (with the amount of the rate), customs and all other components.
  2. The amount due for the Goods and the costs of delivering the Goods may be paid only according to the following options:
    • by bank transfer or payment to the Seller's bank account,
    • online transfer - using a system that allows online payments on the Store's website. With these forms of payment, the execution of the order begins after the Store corrects the confirmation of payment receipt.
  3. In the case of payment by bank transfer or payment to the Seller's bank account, the following should be included in the transfer order in the transfer order:
    • Customer's first and last name or company,
    • Order number (indicated in the information about registering the Order in the Store).
  4. The Customer's obligations under the Contract for the Sale of Goods remain until the payment of the entire amount due for the Goods and the costs of delivery of the Goods.

§ 6. Delivery of the ordered Goods.

  1. In order to execute the Order, the Customer is obliged to provide all the necessary data enabling their implementation, i.e. name and surname, address (street, house number, city with postal code, country), telephone number, email address.
  2. The ordered goods are delivered by courier. Delivery costs will be indicated at the time of placing the Order.
  3. Orders are delivered via Poczta Polska, UPS, DPD, DHL,
  4. The method and date of delivery declared by the carrier in Poland:
    • Poczta Polska, estimated delivery time: 4-7 business days
    • UPS, estimated delivery time: 4-7 business days
    • DPD, estimated delivery time: 4-7 business days
    • DHL, estimated delivery time: 4-7 business days
  5. The method and date of delivery declared by the carrier within the European Union:
    • Poczta Polska, estimated delivery time: 4-7 business days
    • UPS, estimated delivery time: 4-7 business days
    • DPD, estimated delivery time: 4-7 business days
    • DHL, estimated delivery time: 4-7 business days
  6. The method and time of delivery declared by the carrier outside the European Union:
    • Poczta Polska, estimated delivery time: 7-21 business days
    • UPS, estimated delivery time: 7-21 business days
    • DPD, estimated delivery time: 7-21 business days
    • DHL, estimated delivery time: 7-21 business days
  7. Saturdays and public holidays are not counted until the Order is completed.
  8. The Seller undertakes to deliver the Goods without defects.
  9. The Seller provides for the possibility of personal collection of the Goods by the Customer at the Seller's Sales Point. The receipt of the ordered Goods will be possible by the Customer or a person authorized by him (the authorization requires a written form), at the Seller's Sales Point, after prior arrangement and confirmation of the date by the Store's administration by e-mail or telephone

§ 7. The right to withdraw from the Sales Agreement.

 

  1. The Customer who is a Consumer has a 14-day period to withdraw from the Sales Agreement without giving any reason, counting from the day on which the Customer or a third party indicated by him, other than the carrier, acquires the purchased Goods.
  2. To exercise the right to withdraw from the Sales Agreement, the Customer is obliged to inform the Seller about his decision to withdraw from the Sales Agreement by way of an unequivocal statement (for example, a letter sent by post, fax or e-mail).
  3. In order to exercise the right to withdraw from the Sales Agreement, it is permissible to use the model withdrawal form constituting Annex 2 to the Consumer Rights Act or the form available on the Seller's website,
  4. In the event of withdrawal from the Sales Agreement, the Seller shall immediately, and in any case not later than 14 days from the effective date of withdrawal from the Sales Agreement, return to the Customer all payments received from the Customer, including the costs of delivering the Goods (except for additional costs resulting from the method chosen by the Customer delivery other than the cheapest standard delivery method offered by us).
  5. The reimbursement will be made using the same payment methods that were used by the Customer in the original transaction, unless the Customer expressly agrees to a different solution; in any case, the Customer does not bear any fees in connection with the return of the Goods.
  6. The Seller reserves the right to withhold the reimbursement until receipt of the Goods or until proof of its return is provided to the Seller, depending on which event occurs first.
  7. In the event of withdrawal from the Sales Agreement, the Customer is obliged to return the Goods immediately, and in any case not later than 14 days from the effective withdrawal from the Sales Agreement.
  8. In the event of withdrawal from the Sales Agreement, the Customer shall bear the direct costs of returning the Goods.
  9. The Customer is only responsible for reducing the value of the Goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Goods.

§ 8. Complaints about the Goods.

 

  1. Seller pursuant to art. 558 § 1 of the Civil Code completely excludes liability to Clients who are Entrepreneurs due to physical and legal defects (warranty).
  2. The Seller is liable to the Consumer under the terms of art. 556 of the Civil Code and subsequent ones for defects (warranty).
  3. Complaints about the Goods should be:
    • sent to the address at which the Seller's Point of Sale is located,
      or
    • submitted in person at the Seller's Point of Sale
      or
    • sent to the e-mail address: office@car-bone.pl
  4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of detection of the defect in the Goods. The customer should attach proof of purchase of the Goods to the complaint.
  5. Complaints about the Goods will be considered within 14 days from the date of submission of the complaint. The customer will be informed about the method of considering the complaint by e-mail or telephone.

§ 9. Complaints regarding the provision of electronic services.

 

  1. The Seller takes steps to ensure that the Store operates properly, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.
  2. The customer should immediately notify the Seller about any irregularities or interruptions in the functioning of the Online Store website.
  3. Irregularities related to the functioning of the Store may be reported by the Customer by e-mail to the following e-mail address: office@car-bone.pl
  4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of irregularities related to the functioning of the Store.
  5. The seller undertakes to consider each complaint within 14 days.

§ 10. Protection of personal data.

 

  1. The administrator of personal data collected via the Online Store is the Seller.
  2. The rules for the processing of personal data in the Store are regulated in the Privacy Policy and the Cookies Policy.

§ 11. Settlement of disputes and final provisions.

 

  1. The customer who is a consumer may, if interested, use extrajudicial means of dealing with complaints and redress. Disputes regarding online purchases can be resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or an arbitration process at the Provincial Inspectorate of Trade Inspection. The consumer may also use other methods of out-of-court dispute resolution and, for example, submit his complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/
  2. If the Consumer is not interested in the possibility of using out-of-court dispute resolution, the settlement of any disputes arising between the Seller and the Consumer will be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
  3. Settlement of any disputes arising between the Seller and the Customer, who is not also a Consumer, will be submitted to the court having jurisdiction over the seat of the Seller.
  4. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of Polish law shall apply.

§ 12. Contact details of the Seller.


In all matters related to making transactions in the Store, the Customer may contact the Seller in the following way:

  1. by post or in person at the following address: Obywatelska Street no. 108, Łódź (94-104)
  2. via e-mail: office@car-bone.pl
  3. by phone: +48 429 422 115

 

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